Refund policy

We want you to be happy with your Cloudless products. There are two ways to return them: under your legal right of withdrawal for unopened products, or through our 90-day satisfaction guarantee for Clear+ and Glow+.

Right of withdrawal: 14 days for unopened products

You can return unopened products within 14 days of receiving them, without giving a reason.

Conditions:

• The original seal must be intact. For hygiene reasons, we can't accept opened supplements under the right of withdrawal.
• Let us know you want to withdraw within 14 days of receiving your order using our online withdrawal form. You'll receive an immediate confirmation by email. You can also email hello@meetcloudless.com, for example using the model withdrawal form.
• Send the product back within 14 days of letting us know.

We'll refund the purchase price and the standard delivery costs for your order. You're responsible for the return shipping costs unless the product arrived damaged or you received the wrong product.

90-day satisfaction guarantee for Clear+ and Glow+

Supplements take time. That's why we ask you to use Clear+ or Glow+ every day for 90 days. If you're not happy after that, you'll get your money back.

Who it's for: the guarantee is only available on your first order from Cloudless. If you've ordered from us before, it doesn't apply.

Start date: the guarantee starts on the day you receive your first order, or the day the carrier marks it as delivered if that's earlier. The 90 days of use and the claim window are counted from that day.

Conditions:

• The guarantee only applies to Clear+ and Glow+. Patches, eBooks and other products aren't covered.
• The product must be used every day for 90 consecutive days at the recommended dose: 2 Clear+ capsules or 1 scoop of Glow+ per day.
• The person using the product must be at least 12 years old.
• The order must be placed by someone aged 18 or over, for their own use or for a family member, such as your teenager. The guarantee doesn't apply to products bought for resale.
• You must submit your claim within 10 days after the 90-day period ends, between day 90 and day 100 after the start date.
• One claim per customer and per household, within the EU only.

Returning your pouches: if your claim is approved, you must return every pouch you received during the 90 days, whether opened, unopened or empty. This helps us prevent products from being resold. We can't issue a refund without the pouches. You don't need to return any free gifts.

What you'll get back: we'll refund the amount you paid for Clear+ and Glow+ during the 90 days. For a subscription, that includes every delivery in that period. We'll deduct the cost of the return label, which we'll send you once your claim is approved. We don't refund the delivery costs for your orders.

Subscription: making a claim won't automatically stop your subscription. Cancel it yourself through your account to avoid further deliveries.

This guarantee is provided by Helder Group BV (Cloudless) and is in addition to your statutory rights.

How to request a return or make a guarantee claim

1. Submit your request through your account or email hello@meetcloudless.com with your order number.
2. We'll review your request and send you instructions. For a guarantee claim, we'll also send you a return label.
3. Send the products back to the address we give you.
4. Once we've received and checked your return, we'll issue your refund within 5 working days.

Please don't send anything back until we've confirmed your request. We can't process returns without a confirmed request.

Received a damaged or incorrect product?

Contact us within 14 days of receiving it at hello@meetcloudless.com, ideally with a photo. We'll sort it out quickly, and we'll cover the return shipping costs.

Refunds

We'll refund your original payment method within 5 working days of receiving and checking your return. Depending on your bank, it may take a few more days for the money to appear. Still haven't received it after 10 working days? Let us know and we'll look into it.

Misuse

We may refuse or withdraw a claim if we reasonably believe it doesn't meet these conditions, or that it has been made improperly or fraudulently.